Van Gundy Insurance, Bloomington IL
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Commercial Lines Customer Service Rep

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Van Gundy Agency is a seeking a full-time Commercial Lines CSR with experience.  The CSR would be responsible for quoting, service and retention of client accounts.  Activities include but are not limited to having knowledge and understanding of each company's guidelines and underwriting requirements, coverage knowledge, maintaining a high level of customer service and confidentiality and assisting producers in growth and profitability.


Primary job responsibilities:

  • Marketing new business, retention of renewal business, and policy changes
  • Preparing proposals in accordance with agent standards
  • Responding to underwriters questions in a timely and professional manner
  • Maintaining a high degree of accuracy in agency management system and documentation
  • Working with and assisting agents and other commercial lines staff



  • Ability to work in a team atmosphere, maintaining cordial and professional relationship with clients, co-workers, carriers, vendors and other business contacts.
  • Strong communication skills both verbal and written.
  • Ability to multi task with minimum instruction.
  • Prioritize and manage workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities while meeting deadlines.
  • Must be comfortable with internet based programs as well as knowledge of Microsoft office products. Knowledge of AMS360 preferred but not required.
  • Commercial lines experience preferred
  • Hold State of Illinois Property/Casualty Insurance residence license or obtain one within an agreed timeframe.


Van Gundy Insurance

101 South Towanda Avenue • Normal, Illinois 61761
Phone: (309) 452-1156 or (800) 784-8639 • Fax: (309) 452-7500

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